Using Buyer Personas to Create Successful Inbound Marketing Campaigns

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Using Buyer Personas to Create Successful Inbound Marketing Campaigns

Part III of our buyer persona series

Every successful inbound marketing campaign begins with a well-defined buyer persona. The face of design thinking has changed under the influence of buyer personas. Businesses and websites are built to profitably serve the needs of the buyers they serve. While websites are built to provide for the needs and education of the buyer, they are built with the intention to convert and increase revenue.

This is the third and final installment of our “How-to” Develop and Use Buyer Personas to create successful inbound marketing campaigns. Be sure to read the first and second articles in this series. I’m sharing some of our agency best practices and hard-won know-how!

Landing Pages

To serve the client well and to engage the nurturing process, you must have a way to acquire contact information from your visitors. Think of this data as an invaluable marketing currency you can store in a centralized marketing database, known as a CRM (client relationship management). The CRM manages and makes sense of every visitor’s website engagement and interaction. It has smart technology that allows it to classify and label your leads as they move through the pipeline.

Using a CRM that has these features will allow you to develop personalized email sequences for every type of buyer persona engagement. These email sequences are developed to nurture your buyer through the buyer’s journey.

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Providing High-Demand Content Offers

It is important to understand what kind of content offers your buyer persona wants at each phase. Thankfully, there is a lot of sound research that tells us what kind of content a buyer wants at each phase of the journey.

In the Awareness Phase, your buyer wants:

  • Free whitepapers
  • Free guides and tip sheets
  • Free eBooks
  • Free checklists
  • Free Videos
  • Free Kits that combine the assets in this list

In the Consideration Phase, your lead is looking for:

  • Free webinars
  • Case studies
  • Free samples
  • Product spec sheets
  • Catalogs

In the Decision Phase, buyers need these resources to help them decide what company they will choose to deliver the solution they need:

  • Free trials
  • Demos
  • Free consultations
  • Estimates or quotes
  • Coupons

Be sure to make these assets attractive. Use stock imagery and photos that are professional and appeal to your personas. One of the most essential elements of the landing page is your CTA. It has to be compelling. To ensure its effectiveness, rely on your buyer persona research and the phase of the buyer’s journey that they are in.

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Smart CRM Technology. High-level CRMs, like Hubspot’s provide smart CTA solutions that personalize information on the landing page and CTA. The technology recognizes visitors that have previously engaged with the website. These smart solutions allow you to display personally relevant content; changing one display for another based on the persona visiting the page. We are a HubSpot Partner and we use HubSpot’s technology because it provides a significant competitive edge.

Social Shares and Referrals. Don’t forget to add social share buttons to your pages. As you delight your visitors, leads and customers, they’ll want to share with their friends and colleagues. There is significant value and inherited trust when your visitor shares your page and content with their network.  A referral from a trusted source has a significantly higher chance of becoming a client than a visitor who has not been referred by a trusted source or colleague.

Free Download Create A Detailed Buyer Persona Guide & Template

What Parts of the Inbound Campaign Does the Buyer Persona Influence?  

To achieve your marketing goals, you’ll need to produce an engaging, flawless user experience. In addition to having all elements of a highly ranking website, you’ll need a strategically mapped out inbound strategy that includes:

  • Comprehensively developed Buyer Personas representing each buyer segment
  • Completed Buyer’s Journey to guide your content development throughout each phase
  • Content Strategy that drives the development of highly relevant, high-value content
  • Content Calendar that directs the activities of the content development team, the resulting content and deadlines for posting content in every space. Here are some ideas:
    • Offer development
    • Landing pages
    • CTA development
    • Updated website and product pages
    • Blog posts
    • Social media
    • Paid social and search engine promotions
    • Forum, community and online engagement within the places your buyer persona frequents
    • Guest blogging
  • Highly-relevant, high-quality, well-optimized content that speaks to the needs of each buyer persona in each phase of the buyer’s journey
  • Buyer-persona-driven website and landing page design and navigation
  • Offers that are relevant to your buyer persona and that will help nurture them through the buyer’s journey
  • Calls to action (CTA) that have been strategically developed to speak to your buyer persona using language they would use
  • An excellent CRM to manage and segment your visitors, leads, subscribers, conversions and customers so that you can send personalized, time-relevant, buyer journey phase relevant messaging that nurtures your visitors, subscribers and leads through the marketing funnel
  • A clearly outlined agreement between marketing and sales identifying the triggers for when a marketing lead becomes a sales lead and should be sent to the sales team

With this strategy in place, the marketing team and your website team can develop a marketing path that nurtures the buyer from the awareness stage, through the phase of consideration, and finally, to the decision-making phase.

Inbound Marketing Campaign – What You Should Measure

Use data to learn what works. Make modifications in real time; test, analyze, adjust again. Create a content calendar and treat your visitors with a steady stream of valuable assets. Add value to your visitors’ life and do it on a regular basis. As you perfect your buyer personas, content generation will become easier. Making inbound marketing a priority will help you build your campaigns quickly. Be sure to employ daily, weekly and monthly data analysis and scorecarding.

Analyzing Data. Monitoring Your KPIs. First you must identify the goals of your initiative and of each individual campaign you launch. Next, you must understand what you need to measure and understand what your Key Performance Indicators (KPIs) are. If you go to the trouble to develop, design and implement an inbound strategy, you must manage it by understanding the data it produces.

Let’s take a look at a typical campaign to help you get a clearer understanding of what your goals and KPIs might look like.

We’ve listed the goals and KPIs of this campaign and we will compare data to the period prior to launch of the initiative (week, month, quarter, year):

Goal #1 and KPI:

  • Goal: Increase Website Traffic
  • KPI: Measure number of website views

Goal #2 and KPI:

  • Goal: Increase Brand Awareness
  • KPI: Measure new followers, mentions, blog views, comments and reviews

Goal #3 and KPI:

  • Goal: Increase Lead Generation
  • KPI: Leads generated by sources from inbound initiatives

Goal #4 and KPI:

Goal #5 and KPI:

  • Goal : Direct Sales
  • KPI: Revenue driven directly or indirectly from inbound initiative

Metrics to Monitor. Some of the metrics you may monitor in this campaign are:

  • Visitor-to-Contact Rate
  • Contact-to-Customer Rate
  • Visitor to Customer Rate
  • Click through Rate
  • Submission Rate
  • Deliver, Open, Click Rate
  • Connect, Engagement and Interaction Rate
  • Keyword / Phrase Ranking
  • Search Engine Page Results

Be sure your analytics tool is able to monitor these metrics. You’ll want to have weekly and monthly meetings with the appropriate staff to share the data and results and tweak your efforts for higher results in the next measuring period.

Getting Started with Your Buyer Persona Influenced Campaign

You should have enough information to get started creating your Buyer Persona! As you can see, understanding your buyer or customer persona is the most fundamental element of a successful marketing plan.

Starting with a tested template is important. So important, that we are sharing the template we use to develop our buyer personas. You’ll want to personalize the questions for your buyer, industry and solution so that you create perfect buyer personas that maximize your inbound marketing results!

If you need some support or prefer to get professional help developing your personas, give us a call or email us! We’re happy to talk with you and help you score some huge wins and new customers!

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FREE – Detailed Buyer Persona Template

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Free Download Create A Detailed Buyer Persona Guide & Template
Summary
Using Buyer Personas to Create Successful Inbound Marketing Campaigns
Article Name
Using Buyer Personas to Create Successful Inbound Marketing Campaigns
Description
Every successful inbound marketing campaign begins with a well-defined buyer persona. Part III of our buyer persona series.
Author
PPG Web Solutions
Sheri Taber
Sheri Taber
CEO of The Peak Performance Group, Inc. An inbound marketing and conversion-centered web design agency. We are growth experts and profit fixers specializing in corporate and online growth strategies serving start-ups to high-growth clients around the world. PPGWebSolutions.com serves clients worldwide with offices in Tampa, Florida and Indianapolis, Indiana. We are a Hubspot Partner and Inbound Marketing Certified and we specialize in Growth Driven Design initiatives.

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